Data Usage and Tracking Policy
Last Updated: January 2025
At CastlyByte, we're upfront about how we track your interactions with our platform. This page explains what tracking technologies we use, why we need them, and how you can control your preferences. We've structured this information so you can quickly find what matters to you most.
What Are Tracking Technologies?
When you visit castlybyte.com, small data files get stored on your device. These help us remember who you are between sessions and understand how people use our educational platform. Think of them as digital sticky notes that help the site work properly and give us insights into improving your experience.
Most modern websites depend on these technologies. Without them, you'd have to log in every time you switched pages, and we'd have no way to know which educational content actually helps our students in Vietnam's trading community.
Types of Tracking We Use
Essential Tracking
These keep the site functional. They handle your login status, remember your language preference, and maintain security during your session. You can't turn these off because the platform wouldn't work without them.
Functional Tracking
These remember your choices — like whether you prefer dark mode, which course modules you've completed, or your timezone settings. They make your experience more personalized each time you return.
Analytical Tracking
We use these to understand how students navigate our educational materials. Which lessons get watched completely? Where do people drop off? This data helps us improve course structure and content quality.
Marketing Tracking
These track which marketing campaigns brought you here and help us avoid showing you the same advertisement repeatedly. They also let us measure whether our educational content reaches the right audience in Vietnam's finance sector.
How Tracking Improves Your Experience
Here's what actually happens with the data we collect:
- We remember where you left off in course modules so you can pick up exactly where you stopped
- Your dashboard shows personalized progress tracking based on your learning history
- We identify which geopolitical risk topics generate the most engagement and develop more content around those areas
- Session data helps us catch technical issues before they affect multiple students
- We can send you relevant updates about new courses matching your interests instead of generic announcements
- Performance tracking helps us keep page load times fast, even during peak usage hours in Vietnam
Specific Technologies We Deploy
Session Management
These temporary files expire when you close your browser. They're what keep you logged in while you move between different sections of our platform. Without session tracking, you'd lose access every time you clicked a new link.
Persistent Identifiers
These stay on your device for longer periods — sometimes months or even years. They recognize returning visitors and maintain your preferences across multiple visits. When you check "remember me" at login, you're authorizing this type of tracking.
Third-Party Analytics
We work with analytics providers who help us understand user behavior patterns. These services collect data about how visitors interact with our content, but they're configured to respect your privacy and comply with data protection standards.
How Long We Keep This Data
Different tracking technologies have different lifespans. Essential session data typically expires within 24 hours or when you close your browser. Functional preferences might last 6-12 months so we don't forget your settings. Marketing identifiers usually expire after 30-90 days, though some may persist up to two years for long-term campaign analysis.
We regularly review and purge outdated tracking data. If you haven't visited castlybyte.com in over a year, most of your stored preferences will automatically clear from our systems.
Managing Your Tracking Preferences
You have several options for controlling what gets tracked. The most straightforward approach is adjusting your browser settings. Every major browser lets you block or delete tracking technologies, though this might affect how well our platform works for you.
Keep in mind that blocking all tracking will affect your experience on castlybyte.com. You might have to re-enter information frequently, lose access to personalized features, or encounter functionality issues with interactive course elements.
Third-Party Services and Data Sharing
We work with several trusted partners who provide essential services for our educational platform. These include analytics providers, content delivery networks, and payment processors. Each service may set its own tracking technologies when you interact with our site.
We don't sell your data to advertisers or marketing companies. The third parties we work with are contractually required to handle your information responsibly and use it only for the specific services they provide to castlybyte.com.
| Service Type | Purpose | Data Retention |
|---|---|---|
| Analytics Platform | Track usage patterns and course engagement | 26 months |
| Video Hosting | Stream educational content efficiently | 12 months |
| Payment Processing | Handle course enrollment transactions | As required by financial regulations |
| Email Service | Send course updates and announcements | Until you unsubscribe |
Updates to This Policy
We review and update this policy periodically as we add new features or adjust our tracking practices. Significant changes will be announced through email notifications to registered students and prominently displayed on our platform.
The date at the top of this page shows when we last revised the policy. We recommend checking back occasionally, especially if you have concerns about privacy or data usage.
Your Rights and Data Control
You can request a copy of the data we've collected about your interactions with castlybyte.com. You also have the right to ask us to delete your tracking history, though this might affect our ability to provide personalized educational services.
If you're based in Vietnam and have questions about how your data gets processed or stored, our support team can walk you through the specifics of what information we maintain and why.
Questions About Our Tracking Practices?
If something in this policy isn't clear, or you want more details about specific tracking technologies we use, reach out to our team. We're happy to explain our approach and help you adjust your preferences.
Email: support@castlybyte.com
Phone: +84 28 2218 1635
Address: Sun Avenue, SAV6 00 07, 28 Đ. Mai Chí Thọ, An Phú, Quận 2, Thành phố Hồ Chí Minh, Vietnam